Effective Date: 14 October 2025
Company: Ramothuti Solutions T/A Calus Media
Email: info@calusmedia.com
Phone: 010 012 6069
Website: www.calusmedia.com
1.1. A 50% non-refundable deposit is required to secure your booking date.
1.2. Dates are reserved only upon receipt of the deposit and signed confirmation.
1.3. The remaining 50% balance is due on or before the day of the shoot/event, unless otherwise agreed in writing.
1.4. Payments can be made via EFT, cash, or other approved methods.
1.5. Late payments may result in delayed delivery of final images or videos.
2.1. Cancellations must be submitted in writing (email or WhatsApp).
2.2. The 50% deposit is non-refundable under all circumstances.
2.3. If you need to reschedule, Calus Media will do its best to accommodate the new date, subject to availability.
2.4. If rescheduling is not possible, the deposit will be forfeited.
2.5. Calus Media reserves the right to reschedule due to unforeseen circumstances (e.g. illness, emergencies, or equipment failure). In such cases, a full refund or reshoot will be offered.
3.1. Calus Media provides professional photography and videography services for weddings, funerals, studio sessions, birthdays, events, and other occasions.
3.2. Clients must ensure that key individuals and moments are available and cooperative for capture.
3.3. For large events (e.g., weddings or funerals), a representative from the client’s side should assist the team in identifying important guests and moments.
3.4. Calus Media maintains full creative discretion regarding angles, lighting, composition, and editing style.
4.1. Delivery timelines (standard):
- Studio Photoshoots: 2-3 working days
- Events & Birthdays: 7–10 working days
- Funerals: 5-10 working days
- Weddings: 10-15 working days
4.2. Express delivery can be arranged at an additional cost.
4.3. Delivery is made via an online platform (Pixieset, Google Drive, or USB), depending on the package.
4.4. Clients will receive only the edited, high-resolution images and/or final video exports. RAW or unedited files remain the property of Calus Media.
5.1. Calus Media retains full copyright ownership of all images and videos produced.
5.2. Clients are granted a personal-use license to use content for private, non-commercial purposes.
5.3. Images or videos may not be altered, sold, or used commercially without written consent.
5.4. Calus Media reserves the right to use selected content for marketing, portfolio, and promotional purposes, unless the client requests otherwise in writing before the shoot.
6.1. The client agrees to cooperate fully and ensure punctuality to maximize coverage.
6.2. Calus Media is not responsible for missed moments due to client delays, restrictions, or venue limitations.
6.3. Clients must obtain all necessary permissions for photography and videography at the venue (e.g. churches, funeral homes, halls, or estates).
7.1. Calus Media uses professional-grade photography and videography equipment.
7.2. In the unlikely event of equipment failure, theft, or data loss, liability shall not exceed the value of payments received.
7.3. Calus Media shall not be held liable for indirect, incidental, or consequential damages.
8.1. Standard image editing (color correction, cropping, exposure, and tone adjustments) is included in all packages.
8.2. Advanced retouching or creative manipulations (e.g. background changes, object removal, body adjustments) are subject to additional charges.
8.3. Editing style is consistent with Calus Media’s brand standard and may not be altered by third parties.
9.1. Each video package includes one (1) complimentary round of revisions limited to small changes such as:
- Text corrections (names, dates, or captions)
- Minor sequence adjustments
- Music replacement (if supplied by the client)
9.2. Additional re-edits requested after the first revision will incur a re-editing fee, based on the complexity of the changes.
9.3. Major changes such as re-arranging story flow, adding new footage, color grading changes, or re-rendering full sequences are considered new edits and will be charged accordingly.
9.4. Re-edit requests must be submitted within 5 working days of delivery. Requests made after this period may be treated as new projects.
9.5. Calus Media reserves the right to decline re-edit requests that compromise artistic integrity or quality standards.
9.6. Once the final version is approved and delivered, no further revisions will be accepted unless arranged as a new paid service.
10.1. Calus Media will store final edited images and videos for up to 6 months after delivery.
10.2. After this period, files may be permanently deleted.
10.3. Clients are responsible for backing up their content upon receipt.
Calus Media shall not be held responsible for delays or cancellations due to events beyond its control, including but not limited to accidents, illness, pandemics, fire, flood, natural disasters, or government restrictions.
By paying the deposit or confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions of Service by Calus Media.
